Support
Questions, ideas or something not working? We read every message and usually reply within a day or two.
Write to ussupport@vinovella.siteCommon questions
What are sips?
Sips are what you spend in the app. A quick scan or a compare costs 1 sip, a full story with narration costs 3. Packs are one-time purchases and never expire.
I bought a pack but my sips didn't show up.
Give it a minute and reopen the app - Apple sometimes takes a moment to confirm a payment. If they still don't appear, write to us with the date of the purchase and we'll sort it out.
The app read my label wrong.
Try a sharper photo in good light, or add the back label with the Front + back option. If it's still wrong, send us the wine's name and we'll look into it.
Will I lose my wines if I change phones?
Your wines, photos and stories live on your iPhone and move with an iCloud backup when you restore a new iPhone.
How do I delete my data?
Deleting the app removes everything stored on your phone. To remove the usage records on our server too, write to us and we'll delete them.